Investigating Grievances
and Other Issues
 

In this workshop, participants will learn about effective formal and informal complaints processes and the skills required to implement those processes. Participants will learn about the common sources of workplace grievances, the skills required to resolve less serious as well as serious complaints including, how to conduct a valid workplace investigation. The workshop will address “difficult” but common issues that typically emerge when dealing with grievances. The session is interactive and includes workshop activities, hypothetical scenarios and opportunities for discussion.


 
LEARNING OUTCOMES

You will:

  • Learn about effective formal and informal complaints processes and gain the skills required to implement those processes.

  • Learn the skills required to resolve complaints of a varying degree of seriousness.

  • Gain technicques to handle “difficult” but common issues that typically emerge when dealing with grievances.
WHO SHOULD ATTEND

The training is relevant to HR professionals, team leaders and supervisors, managers and business proprietors who handle the welfare of employees.

FORMAT OF TRAINING SESSION
  • The training sessions are dynamic, interactive workshops of 3 hours.

  • They are tailored to provide practical strategies to ensure your business is compliant with legislation. The focus is on practical application of the law in commercial settings.

  • The sessions contain opportunities for questions, role-plays, discussion, hypothetical scenarios, and the consideration of case scenarios.

  • This format accelerates learning and increases your ability to retain and recall the knowledge you’ve gained for immediate use in your organisation.
FIRST CLASS TRAINERS

Our trainers are practising lawyers and experienced trainers working in one of the top ten employment law firms in Australia. They work with clients day-after-day resolving non-compliance issues, providing strategic legal advice, solving employee-related problems and simplifying the law. When you ask questions, you’ll know that the answers are correct and comply with the law. That’s peace of mind.

PRESENTER

Siobhan Flores-Walsh, Partner LLB, BA

Siobhan has worked in employment/workplace relations for 20 years, with top tier law firms, in-house at Shell Oil and as the ABC TV’s Industrial Relations Manager. She has prosecuted breaches of industrial laws and litigated extensively in common law courts, industrial tribunals and OHS jurisdictions.

Siobhan conducts training in flexible work practices, complaints handling, workplace surveillance, OHS and discrimination, bullying and harassment. She is a contributing author of the CCH publication “The Australian Master Human Resources Guide” and has published numerous articles about workplace law including 2009 publications in The Australian, Human Resources Magazine and Lawyers’ Weekly.
WHERE & WHEN:    
9.00am - 12.30pm Thurs 12 October Crowne Plaza Hotel (name changing to Parkroyal Darling Harbour from November 2010)
150 Day St, Darling Harbour, NSW

PRICE:

EARLY BIRD DISCOUNT:

$390 per person (incl GST)

5% discount when registered and paid two weeks before the course - $370.50 (incl GST)


REGISTRATION:

 

Investigating Grievances and Other Issues

9.00am - 12.30pm
Thursday 12 October
Crowne Plaza, Darling Harbour

(name changing to Parkroyal Darling Harbour from November 2010)

Fax back:

Click to download the Registration Form (and terms and conditions) and fax back: 02 9954 5029.

Online registration is not available for this session.

For registration queries:
email: training@ablawyers.com.au
Phone: 02 9458 7005
Proudly presented by Australian Business Lawyers
and Workplace Research Centre, University of Sydney.